Troubleshooting

How do I fix a timeout error "Error 2: the operation timed out (1...

When syncing from QuickBooks to SpringAhead, you receive the following timeout error: Unable to connect to SpringAhead. Try again later or verify your connection information. Error 2: the operation timed out (12002) URL=https://www.springahead.com There are two typical reasons for this error. Yo...

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How do I fix the error 8004041C when syncing? (Access log file)

This is a rare error message that indicates a problem with the QuickBooks application. In order to determine the source of the QuickBooks problem, we will need to access the QuickBooks log file. To access the log file, do the following: Run SpringConnect Open the system menu by clicking o...

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How do I fix the error 80040400 ("error parsing XML") when s...

This is a QuickBooks internal error. To assist us in figuring out what the issue is, we will need two files from your computer: one that QuickBooks creates, and one that SpringConnect creates. This requires advanced knowledge of using Windows, so if you need assistance, please call customer support....

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How do I fix the error 80040405 "qbxml components have not been i...

This error message is generated by QuickBooks and suggests that the QuickBooks installation was either incomplete or has been corrupted. To fix the problem: Close SpringConnect Close QuickBooks Open the Control Panel on your computer Select Add or Remove Programs or Uninstall a progra...

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How do I fix the error 80040408 "could not start QuickBooks"...

There are two typical reasons for this error. You have the wrong QuickBooks file open vs. what SpringConnect expects. Verify this in SpringConnect by clicking Options, then Settings and looking at the company data file name in the Accounting session. If you are running Windows Vista, this e...

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How do I fix the error 8004042a when syncing?

This error is generally given when trying to use QuickBooks Online Edition (QBOE). If you DO NOT use QBOE, you may have mistakenly enabled it in SpringConnect. If this is the case, do the following: Run SpringConnect, and click on Options, then Settings Uncheck QBOE Select your QuickBoo...

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How do I fix the error 80040423 "the version of qbXML that was re...

This error is generally given by older versions of QuickBooks (2005 and earlier), QuickBooks Online Edition (QBOE), or QuickBooks CA and UK (Versions 2007 and earlier). These versions require a special version of SpringConnect. For QuickBooks Online Edition, do the following: Download and in...

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How do I fix the warning "Error in Credit Card Charge: Vendor or ...

When a payee is entered on an expense report that is paid for with a corporate credit card, SpringAhead will attempt to assign the expense to a vendor in QuickBooks. If a match isn't found, the warning message is generated. Set up SpringAhead to stop attempting to match vendors that aren't found...

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How do I fix the error message "Error: employee 'Name' ...

When importing time into QuickBooks. you get the message: "Error: employee 'Last, First' is unspecified for 'Use time data to create paychecks.' This will prevent timecards from importing for this employee. This value can be 'No' or 'Yes', and unspecified most likely means 'No'. Would you like to s...

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How do I fix the error "Employee or Vendor [name] does not exist ...

SpringAhead generates this error message when a matching employee or vendor cannot be found in QuickBooks. There are two common reasons for this: The employee or vendor exists in SpringAhead but does not exist in Quickbooks The First and Last Name settings are reversed in QuickBooks and Spri...

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